Support · 24/7 incident response
Contact us
The fastest route for anything that happens mid-trip is the Ride by iPakket app, where the help number is displayed during the ride. For everything else, write to us or send the form below.
Office
334 West 57th Street
New York, NY 10019
Send us a message
Tell us what the message is about so it reaches the right team. Damaged vehicles should also be reported from the app, with the vehicle already stopped and parked safely.
- 01
Riders
Trips, payments, receipts and account questions.
- 02
Cities and companies
Partnerships, pilots and fleet placement.
- 03
Press
Interviews, imagery and launch information.
Help is inside the app
During a ride the app shows a help number and a report button for the vehicle you are on, so support already knows which scooter or car you mean.