Terms and Conditions

Welcome to Ride by iPakket, a mobility service operated by iPakket Corporation (“Ride by iPakket,” “Ride,” “we,” “us,” or “our”).

These Terms and Conditions (“Terms”) govern your access to and use of Ride by iPakket services, including shared vehicles, cars, e-scooters, e-bikes, the Ride by iPakket mobile application, website, and related mobility services.

By creating an account, making a reservation, unlocking or operating a vehicle or device, or otherwise using any Ride by iPakket service, you agree to these Terms.

Please read them carefully before using the service.

1. Eligibility and Account Requirements

To use Ride by iPakket, you must:

• Be at least 18 years old or meet any higher minimum age required by applicable law or displayed in the app.
• Provide accurate and current account information.
• Provide a valid government-issued identification document when requested.
• For carsharing services, possess a valid driver's license accepted by Ride by iPakket and legally permitting you to operate the applicable vehicle.
• Complete any identity, driver's license, age, eligibility, or verification process required by Ride by iPakket.
• Maintain a valid payment method.
• Keep your account credentials secure.

Your Ride by iPakket account is personal and may not be transferred or shared.

Only the user authorized and verified through the Ride by iPakket platform may operate a vehicle unless Ride by iPakket expressly authorizes an additional driver.

You are responsible for activity conducted through your account and for charges, damages, penalties, or violations resulting from unauthorized use that occurs because you shared or failed to reasonably secure your account or vehicle access credentials.

2. Payments, Fees, and Charges

Before starting a trip, the app will display the applicable pricing, which may include:

• An unlock, activation, or reservation fee.
• A per-minute or hourly rate.
• Applicable taxes and governmental fees.
• Additional fees disclosed through the app or applicable fee schedule.

By adding a payment method, you authorize Ride by iPakket to charge amounts properly due under these Terms, including trip charges and applicable fees associated with your use of the service.

Additional charges may apply for circumstances including, where disclosed and permitted by law:

• Improper parking.
• Failure to properly end a trip.
• Excessive cleaning.
• Smoking or prohibited activity inside a vehicle.
• Lost or damaged keys or access devices.
• Towing or impoundment caused by the user's actions.
• Traffic or parking violations.
• Tolls and applicable toll-processing or administrative fees.
• Damage beyond ordinary wear and tear.
• Vehicle recovery resulting from prohibited or improper use.

Applicable charges and fees may vary by location and will be disclosed as required by law.

3. Use of Micromobility Devices

Ride by iPakket e-scooters and e-bikes are provided for personal transportation. You agree to:

• Follow applicable traffic laws and local regulations.
• Ride only where permitted.
• Use bicycle lanes or other approved riding areas when required or available.
• Respect pedestrians, vehicles, private property, and public spaces.
• Follow instructions displayed in the Ride by iPakket app.
• Comply with geofenced slow-speed, no-ride, restricted, and parking zones.
• Not use a device for racing, stunts, towing, unauthorized commercial activity, or other unsafe purposes.
• Not carry additional passengers unless the device is specifically designed and authorized for more than one person.

4. Carsharing Services

Users accessing Ride by iPakket carsharing vehicles must comply with all applicable motor vehicle laws and these Terms.

The authorized driver must:

• Maintain a valid driver's license throughout the reservation.
• Operate the vehicle only within legally permitted areas and any geographic limitations established in the app.
• Follow all traffic, parking, toll, and road regulations.
• Use reasonable care when operating and parking the vehicle.
• Lock and secure the vehicle whenever it is unattended.
• Never allow an unauthorized person to drive the vehicle.
• Never use the vehicle for racing, towing, rideshare or taxi services, unauthorized commercial activities, illegal activity, or any purpose prohibited through the app.
• Never drive while impaired by alcohol, drugs, medication, fatigue, or any other condition that makes driving unsafe or unlawful.
• Not smoke or vape inside the vehicle.

The user remains responsible for the vehicle from the beginning of the reservation until the trip has been properly completed and confirmed through the Ride by iPakket system.

5. Vehicle Condition and Pre-Trip Inspection

Before operating any Ride by iPakket vehicle or micromobility device, you must reasonably inspect it for visible damage or safety concerns.

For cars, this includes checking for visible exterior damage and any dashboard warnings or other obvious conditions that may affect safe operation.

For scooters and e-bikes, this includes checking the brakes, tires, steering, battery indication, and visible components.

Existing damage should be reported through the app or to Ride by iPakket support before beginning the trip whenever reasonably possible.

If you identify a condition that may make the vehicle or device unsafe to operate, do not use it and contact Ride by iPakket at contact@ridebyipakket.com.

6. Ending a Trip and Designated Parking Areas

A trip is not considered complete until the Ride by iPakket app or system confirms that it has successfully ended.

Micromobility Devices

E-scooters and e-bikes must be parked in an approved or designated parking area and must not obstruct sidewalks, accessibility ramps, driveways, building entrances, fire hydrants, emergency access points, roadways, or private property.

Carsharing Vehicles

Ride by iPakket carsharing vehicles may only be returned and parked within a Ride by iPakket designated or approved parking area, as identified through the app.

Users may not end a carsharing trip at an arbitrary or unauthorized location.

Before ending the trip, the user must ensure that:

• The vehicle is located within an approved Ride by iPakket parking area.
• The vehicle is legally parked.
• The vehicle does not obstruct traffic, driveways, emergency areas, loading zones, or restricted areas.
• The vehicle is properly secured.
• The keys or access devices, when applicable, are returned to their designated location inside the vehicle.
• All personal belongings have been removed.
• The Ride by iPakket app confirms that the trip has successfully ended.

If a vehicle is left outside an approved area, Ride by iPakket may refuse to allow the trip to end.

The user may remain responsible for continued usage charges and, where permitted by law, parking fees, citations, towing costs, vehicle recovery expenses, administrative charges, or other costs resulting from improper parking.

7. Fuel, Charging, and Vehicle Operation

Users must follow any fuel, charging, or battery instructions displayed in the app or provided with the vehicle.

For combustion-engine vehicles, users must not intentionally return a vehicle with materially less fuel than required by the applicable Ride by iPakket fuel policy.

Users must not:

• Use an incorrect fuel type.
• Tamper with the vehicle's battery, telematics, GPS, IoT, tracking, immobilization, or safety systems.
• Perform repairs or modifications without authorization.
• Remove equipment belonging to Ride by iPakket from the vehicle.

Any mechanical problem or warning that may affect safe operation should be reported promptly.

8. Traffic Violations, Parking Tickets, Tolls, and Towing

The user is responsible for traffic violations, parking violations, tolls, citations, and similar charges arising from the user's operation, possession, or parking of a vehicle during the applicable reservation period, to the extent permitted by law.

Ride by iPakket may charge the user's payment method for such amounts and any disclosed and legally permissible processing or administrative fees.

If a vehicle is towed, booted, impounded, or otherwise recovered because of the user's actions or improper parking, the user may be responsible for applicable costs associated with the incident.

9. Accidents, Damage, and Emergencies

If you are involved in an accident or incident involving a Ride by iPakket vehicle or device, you must:

• Stop immediately when required by law.
• Contact emergency services when necessary.
• Do not continue operating a vehicle that may be unsafe.
• Exchange legally required information with other involved parties.
• Document the incident, including photographs, when it is safe to do so.
• Notify Ride by iPakket as soon as reasonably possible at contact@ridebyipakket.com.
• Follow any instructions provided by Ride by iPakket regarding the vehicle, accident, or claims process.

Users must reasonably cooperate with Ride by iPakket, its insurers, claims administrators, law enforcement authorities, and other authorized parties regarding the investigation or resolution of an accident or claim.

Failure to timely report an accident, damage, theft, or other material incident may result in additional responsibility where permitted by applicable law.

10. Insurance and Liability

Ride by iPakket maintains insurance coverage for its carsharing vehicles as required by applicable law and in accordance with applicable insurance policies.

Insurance coverage may be subject to specific terms, conditions, limitations, exclusions, deductibles, eligibility requirements, and the circumstances of each incident.

Insurance coverage does not relieve a user of responsibility for their actions or for amounts that may become their responsibility under these Terms or applicable law.

To the extent permitted by law, users may remain responsible for losses, damages, expenses, penalties, towing costs, recovery expenses, administrative costs, or other liabilities resulting from:

• Intentional damage or misconduct.
• Fraud or misrepresentation.
• Reckless or negligent conduct.
• Unauthorized drivers.
• Unauthorized or prohibited use of a vehicle.
• Violation of applicable law.
• Failure to secure or properly return a vehicle.
• Violation of these Terms and Conditions.

Ride by iPakket does not guarantee that every accident, loss, injury, theft, property damage, or other incident will be covered by insurance.

The existence of insurance coverage does not constitute a waiver of Ride by iPakket's right to seek recovery from a user when permitted by applicable law.

For information or questions regarding insurance coverage, liability, claims, insurance documentation, or an incident involving a Ride by iPakket vehicle, please contact:

contact@ridebyipakket.com

Any applicable insurance coverage will be determined according to the relevant insurance policy, applicable law, and the facts and circumstances of the particular incident.

Nothing in these Terms is intended to waive or limit any right, obligation, protection, or liability that cannot legally be waived or limited.

11. Personal Belongings and Lost Property

Users are responsible for removing all personal belongings from a Ride by iPakket vehicle, scooter, e-bike, trunk, storage compartment, basket, or other Ride by iPakket property before ending a trip.

Ride by iPakket is not responsible for personal property that is forgotten, left behind, lost, misplaced, stolen, or abandoned in or around a Ride by iPakket vehicle or device, except where responsibility cannot legally be excluded.

Users should inspect the vehicle before ending their trip.

If a user believes an item was left inside a Ride by iPakket vehicle, the user must contact contact@ridebyipakket.com as soon as possible and provide available trip and item information.

Ride by iPakket may make reasonable efforts to locate or recover reported property but does not guarantee the location, recovery, storage, security, or return of any personal item.

Ride by iPakket is not responsible for a user's failure to notify us promptly regarding lost or forgotten property.

Any property found in a Ride by iPakket vehicle may be handled, stored, transferred, donated, disposed of, or delivered to appropriate authorities in accordance with applicable law and Ride by iPakket procedures.

12. User Responsibility for Vehicle Loss or Damage

From the beginning of a reservation until the trip has been successfully ended and confirmed by the Ride by iPakket system, the user must exercise reasonable care over the vehicle or device.

Users must immediately report any:

• Accident.
• Collision.
• Theft or attempted theft.
• Vandalism.
• Significant vehicle damage.
• Lost keys or access devices.
• Mechanical or safety issue.

Subject to applicable law, applicable insurance coverage, and these Terms, a user may be responsible for loss, damage, or expenses resulting from misuse, negligence, unauthorized operation, intentional misconduct, prohibited activity, or failure to properly secure or return a Ride by iPakket vehicle.

Insurance coverage, when applicable, does not automatically eliminate or limit the user's contractual or legal responsibility.

Ride by iPakket reserves the right to seek reimbursement or recovery from a user for losses or expenses for which the user is legally responsible.

13. Safety Rules

You may not operate a Ride by iPakket vehicle or device:

• While impaired by alcohol, drugs, medication, or another substance or condition that affects safe operation.
• While unlawfully using a mobile phone or other distracting device.
• Recklessly, carelessly, or dangerously.
• In violation of applicable traffic or transportation laws.
• In areas where operation is prohibited.
• For unlawful purposes.

Helmet use for scooters and e-bikes is strongly encouraged and may be required by applicable law.

Each user is responsible for knowing and complying with the laws applicable to the location where the service is used.

14. Prohibited Use

Ride by iPakket vehicles and devices may not be used:

• By an unauthorized driver or rider.
• For racing or speed competitions.
• To tow or push another vehicle or object unless expressly authorized.
• To transport hazardous or illegal materials.
• In connection with criminal activity.
• In a manner that intentionally damages the vehicle or device.
• Outside authorized geographic areas.
• In violation of applicable passenger or occupancy limits.
• After Ride by iPakket has instructed the user to stop using or return the vehicle.

Ride by iPakket may suspend or terminate access to the service for violations of these Terms, safety concerns, suspected fraud, unauthorized use, or other circumstances permitted by law.

15. Service Availability

Ride by iPakket does not guarantee that a particular vehicle, scooter, e-bike, parking space, or service will always be available.

Vehicles may become unavailable because of maintenance, charging, connectivity, reservations, safety concerns, government restrictions, operational requirements, or other circumstances.

Geographic operating areas and designated parking areas may also change and will generally be communicated through the app or other applicable Ride by iPakket channels.

16. Privacy, GPS, and Vehicle Telematics

Ride by iPakket vehicles and devices may use GPS, cellular connectivity, telematics, IoT devices, and other technology necessary to operate, secure, locate, maintain, and manage the service.

Information collected through these systems will be handled in accordance with Ride by iPakket's applicable Privacy Policy and applicable law.

Users may not disable, obstruct, remove, manipulate, or interfere with these systems.

17. Contact and Support

For questions regarding:

• These Terms and Conditions
• Insurance or liability
• Accidents or claims
• Vehicle damage
• Lost property
• Parking issues
• Account or billing matters
• General Ride by iPakket support

please contact:

When contacting us regarding a specific trip, please include the relevant trip or reservation information when available.