Ride by iPakket is operated by iPakket Corporation. This Privacy Policy explains how we collect, use, share, protect, and manage personal information when you use our website, mobile application, electric scooters, e-bikes, vehicles, customer support, payment systems, or any related Ride by iPakket service.

By using Ride by iPakket, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information needed to operate, improve, secure, and support our services, including:

Account Information: Name, email address, phone number, password, date of birth, account preferences, and user profile details.
Identity Verification Information: Government-issued ID, passport, driver’s license, selfie images, liveness checks, age verification, and other documents or data required to confirm your identity.
Payment Information: Payment method details, billing information, transaction history, invoices, unpaid balances, refunds, and payment confirmations.
Usage Information: Ride start and end time, trip duration, ride history, vehicle used, parking location, service area activity, and usage behavior.
Location and Geolocation Data: Real-time location, GPS data, device location, route data, parking location, and geofencing information. This information is necessary to unlock devices, track rides, manage service areas, support safety, and recover devices.
Device and Technical Information: IP address, browser type, device type, operating system, app version, identifiers, crash logs, diagnostics, cookies, and similar technologies.
Support and Communication Information: Messages, emails, calls, complaints, incident reports, accident reports, photos, support tickets, and other communications with our team.
Safety and Compliance Information: Information related to accidents, misuse, improper parking, damaged devices, lost or stolen devices, law enforcement requests, city compliance, insurance claims, and operational investigations.

2. How We Collect Information

We collect information in the following ways:

Directly from you when you create an account, contact support, upload documents, make payments, or use our services.
Automatically through our website, app, scooters, e-bikes, vehicles, GPS systems, IoT devices, cookies, and software tools.
From third-party service providers that help us operate the platform, verify identity, process payments, manage devices, improve security, or comply with legal requirements.

3. How We Use Your Information

We use personal information to:

Create and manage user accounts.
Verify identity and age.
Provide access to scooters, e-bikes, vehicles, and related services.
Process payments, fees, refunds, and invoices.
Track rides, parking, routes, and device location.
Apply geofencing, speed zones, no-ride zones, and no-parking zones.
Provide customer support.
Respond to accidents, damage, theft, complaints, or technical issues.
Improve our app, website, operations, and user experience.
Prevent fraud, misuse, unsafe activity, and unauthorized access.
Comply with city requirements, permits, insurance obligations, legal requests, and safety regulations.
Send service updates, operational notices, and, where permitted, promotional communications.

We do not sell your personal information.

4. Third-Party Service Providers

Ride by iPakket works with trusted third-party providers to operate and secure the service:

Atom Mobility: Mobility software provider operating our mobile application, rider accounts, bookings, fleet management, ride tracking, geofencing, and support tools.
Sumsub: Identity verification provider verifying user identity, age, documents, selfies, liveness checks, and fraud prevention information.
Payment Providers: Payment processors such as Stripe or other authorized partners securely handling payments, refunds, invoices, deposits, and billing.
Communication Providers: Services sending account alerts, support messages, verification codes, and service notices.
Safety and Compliance (e.g. UL Solutions): Certification, testing, safety, audit, or compliance organizations for device safety and regulatory compliance.
Legal, Insurance, and Municipal Partners: Sharing information with insurers, legal advisors, law enforcement, or public agencies when required by law or safety requirements.

5. Identity Verification and Biometric Information

To protect users, prevent fraud, comply with city requirements, and confirm eligibility, we may require identity verification before allowing access to certain services. This process may involve collecting government-issued identification, selfies, and liveness checks handled by Sumsub or an authorized partner. We use this information only for verification, safety, and compliance.

6. Location Data

Location data is essential to operate Ride by iPakket. We use location information to start and end rides, show available devices, apply service areas and geofencing, prevent improper parking, and recover devices. If you disable location permissions, you will not be able to use the service.

7. Your Rights and Inquiries

You may request access to, correction of, or deletion of your personal data at any time by contacting us at contact@ridebyipakket.com.